We stand behind the quality of our work. You are eligible for a refund or replacement under the following specific conditions:
- A. Failure to Deliver a Service: If, for any reason, we are unable to complete or deliver a project or service you have paid for (e.g., website development, video creation, campaign setup), you will be eligible for a full refund for that undelivered service.
- B. Digital Product Not as Described: If a digital product you purchase (e.g., an eBook, template, software tool, preset) is significantly different from the description provided on our sales page, we will replace it with a product that matches the description. If a suitable replacement cannot be provided, a full refund will be issued.
2. Understanding Our Services: Important Considerations
To ensure a smooth partnership, please understand the nature of our work:
- Results Take Time (Especially for SEO & PPC): Services like Search Engine Optimization (SEO), Pay-Per-Click (PPC) management, and social media growth are not instantaneous. These strategies require time to research, implement, and gain traction. We provide estimated timelines, but we cannot guarantee specific results or rankings on search engines like Google due to their constantly changing algorithms. Therefore, refunds are not provided simply because desired results are not achieved within a specific timeframe, provided we are actively working on your account as per the strategy.
- Client-Dependent Timelines: Project timelines often depend on client feedback and the timely provision of materials (content, logins, approvals). Delays on the client’s side will affect the project completion date and are not grounds for a refund.
- “Change of Mind” or Unused Services: We do not offer refunds for a “change of mind,” if you decide you no longer need the service, or for any unused portion of a pre-paid retainer or subscription package.
3. Your Responsibility: Before You Purchase
To ensure our products are right for you, we strongly advise:
- Review Samples and Previews: We make samples, previews, and detailed descriptions of our products and past work available. It is your responsibility to review these materials to ensure the product or service is a good fit for your needs before completing your purchase.
- Ask Questions: Our team is happy to answer any questions you have before you buy. Please contact us at info@sbledge.com to clarify anything.
4. How to Request a Refund or Replacement
To request a refund or replacement under the eligible conditions, you must:
- Contact us via email at info@sbledge.com within 7 calendar days of the product delivery or service cancellation.
- Provide your full name, order number, and a detailed explanation of the issue.
- For digital products not as described, please specify how the product differs from its advertised description.
We will evaluate your request and may require additional information. We will notify you of the approval or rejection of your refund within a reasonable period.
5. Approved Refunds
If your refund is approved, it will be processed automatically to the original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution’s processing times.
Contact Us:
If you have any questions about our Refund Policy, please contact us:
- Email: info@sbledge.com
- Website: sbledge.com
- Last Updated: 2025-08-01